For many years, distributing updated rates to underwriters was a slow and expensive process. Each change required a developer to update the software, burn it onto CDs, and mail copies across the country. By the time new discs arrived, rates were often already out of date.
A turning point came with the introduction of a fully digital platform – the first of its kind in Australia. What began as a tool integrated within AFA’s existing CMS soon evolved into a standalone system, designed to make updates instant and accessible from anywhere.
The impact was immediate. Underwriters gained confidence that they were always working with the latest information. Costs associated with physical distribution disappeared. Workflows that previously spanned days could now be completed in real time, with quoting, binding, and endorsements handled within one seamless application.
The shift wasn’t only recognised internally. One underwriter noted that “Their online system – eBind – is incredible. I can do a quote with a client over the phone as opposed to sending off a quote slip to the insurer. I find that super helpful.”
Beyond operational efficiency, the shift positioned AFA as a market leader. It provided a foundation for scalability, reduced compliance risk, and delivered visibility into underwriter activity – benefits that continue to resonate across the business.
Outcomes & Benefits
- Real-time accuracy – underwriters always worked with the latest rates and product rules.
- Faster workflows – quoting, binding, and endorsements were streamlined into a single application.
- Cost reduction – eliminated expenses tied to physical CD production and mailing.
- Improved compliance – reduced risk of outdated or inconsistent pricing being used.
- Operational visibility – centralised data provided clearer oversight of underwriter activity.
- Scalability – the standalone platform laid the foundation for future growth and flexibility.
- Market leadership – positioned AFA as the first in Australia to provide real-time digital quoting and binding.
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